Agatha obtained her BS degree in Physics in 2005. Soon after, she worked for a teleservices company where she provided directory assistance for its client customers. She was later involved with financial services and banking firms as a fraud investigator, customer fulfillment specialist, and research & investigation officer. In 2010 she became a customer support executive for a multinational media and information company. She has since joined services providers working on database maintenance and management, as well as customer relationship management.