Ricelle obtained her degree in BS Physics in 2005. Shortly after graduation, she worked for various customer management firms as a service officer and technical support supervisor. In 2008 she moved to Singapore and worked for a regional financial and banking services company. Ricelle has since been appointed as a business analyst for this firm and leads technology and process improvement initiatives within its customer center. Her expertise in business analysis was recognized in 2014 through a CCBA certification by the <a href="http://www.iiba.org/">IIBA</a>.<!--break-->